We want you to be completely satisfied with your purchases. Please let us know within 48 hours of receiving your product, if you are not entirely satisfied with it, so that we can rectify the situation. Items are described and photographed as accurately as possible, but please note that sizes, colours and designs may vary. We politely request that any items returned are in original packaging and in a re-saleable condition. We reserve the right to charge a re-stocking fee for returns items if their packaging is not in the same condition as when we despatched them to you. The restocking fee is 25% of the value of the good returned.
When you send your item back to us, we'll process the returned item then notify you via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase within two weeks of our receiving your return, however it is usually much quicker than this. Please note that the costs for returning the item to us are at your own cost.
If you are returning an item because of an error on our part or because it is damaged or defective, we will be happy to refund the delivery charges incurred in sending the item to you and we'll reimburse your costs in returning it to us. No items should arrive damaged or defective, and we take the greatest care to ensure that they are sent as safely as possible.
Online Returns Policy - Please note that you have a legal right to cancel your order within 14 days of the date of receipt of the goods (provided the goods are returned to
us in an unused condition in the original packaging together with a copy of the receipt or order number). This must be returned to Wooden Toys Edinburgh, 182a Ferry Road, Edinburgh, EH6 4NW. As above, we reserve the right to charge a re-stocking fee for returns items if their packaging is not in the same condition as when we despatched them to you. The restocking fee is 25% of the value of the good returned. The shipping or postage charge will not be refunded.
In-Store Returns Policy - If an item was purchased in store and not purchased using click and collect, or online delivery, then the item can be brought back to the store within 14 days and store credit will be issued. This credit can then be used at your discretion.
Gift Receipts - No items sent should have the price on them, and hence can be gifted easily. If the recipient of the gift is not happy with their gift for whatever reason, then they should contact Wooden Toys Edinburgh in the first instance, by email quoting the order number, to email@example.com within a reasonable time. It is up to Wooden Toys Edinburgh to determine what a reasonable time is, however it cannot be longer than 2 months since the item was first bought. Once the item has been returned to Wooden Toys Edinburgh, 182a Ferry Road, and so long as it is in brand new condition, the value of the product at the time of purchase can then be used as store credit. To determine the value of the product at the time of the purchase, the recipient of the gift must be able to state the name or order number of the original order. Gifts do not qualify for full refunds, unless they are brought/sent back by the person who placed the original order and within 14 days.
Gift wrapping and shipping is not refundable.